Please read the following before contacting the emergency number:

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Acceptable reasons for calling the After Hours Emergency Number (989)621-6292 

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1. Life-Safety Emergencies 

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Fire or any sign of Fire or Smoke 

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Gas leaks, hissing sounds or the smell of rotten eggs (sulfur) 

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Carbon Monoxide Detectors: If the alarm is sounding 

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Violent Intruder/ Break-in: Call 9-1-1 Immediately, but a follow up call to the Emergency Number is requested 

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2. Major Water Emergencies 

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Burst or Broken Pipes: Large, uncontrollable water leaks

 

Flooding water entering the unit from a broken pipe, roof leak, or severe weather 

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Sewage Backup : Raw sewage backing up into toilets, tubs, or sinks 

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Overflowing Toilet: If it is the Only toilet in the apartment and cannot be stopped by turning the valve behind the toilet 

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3. Electrical and Security Emergencies 

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Total Power Outage: Only if the outage is specific to your unit and not a power company failure 

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Sparking Outlets or Burning Smell: Any exposed wires or electrical hazards that pose a fire risk 

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Unsecured Entry: Broken locks, broken windows or doors that will not close and lock, leaving you and the unit vulnerable

 

4. Habitability and Environmental Issues 

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No Heat in Winter: When the temperature is below 55 degrees 

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No Hot or Cold water: Complete loss of water service to the unit, or loss of hot water in freezing temperatures 

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Broken Refrigerator: If the unit is completely not functional and cannot receive power from an alternate source (i.e. extension cord)

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What is NOT an acceptable reason to call the After Hours Emergency Number 

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The following issues should be reported by using the established Maintenance Repair Request through RENTEC. 

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If you are Locked out of your Unit (we understand this one can be on occasion necessary, but will be associated with a lock-out Fee) 

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Dripping Faucets or Slow Drains 

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A malfunctioning dishwasher, microwave, stove burner, or appliance other than your Furnace or Water Heater 

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Lightbulbs or Lights that are out 

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Minor Pest sightings (ants and other non-health threatening insects) 

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Noise Complaints (Call Local Police Department non-emergency line) 

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Remember Before you Call! 

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Try to mitigate the issue: If a pipe is bursting, can you turn off the water, valve usually behind the toilet or under a sink 

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Check the Breaker Box: If accessible and if you are familiar with its function, check for tripped breakers in outages 

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Check the Neighborhood: If others are experiencing power outages it is likely a City issue, not a maintenance issue 

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Note: If a maintenance technician is called out for a non-emergency issue, or an issue deemed an emergency caused by negligence, the tenant may be charged an associated fee